Becky Richens Privacy and Cookies Policy
This Privacy Policy explains how Becky Richens, Independent Mental Health Nurse Consultant (“we” or “us”) collects and uses the personal data that we collect from you or that you provide to us, and how it will be processed by us.
We are registered with the UK Information Commissioner’s Office: Registration Number ZB686617. For the personal data we collect from you, Becky Richens, Independent Mental Health Nurse Consultant is the ‘data controller’.
Should you have any questions about this Privacy Policy, please contact us. Contact details are included at the bottom of this Policy.
What information do we collect and why?
You provide us with your name, email address, and telephone number via this website, telephone, email, or social media when you enquire about our services, engage with us, or book appointments or consultations. This information is processed because it is necessary to perform a contract with you.
We may also use your email address to seek feedback on services provided. We rely on the lawful basis of legitimate interest when doing this.
Where we are required by law, we will process your data on the basis of a legal obligation.
If you subscribe to receive updates or newsletters, you provide us with your email address so that we can send relevant communications. The lawful basis for this is consent.
You can unsubscribe from receiving communications at any time by using the unsubscribe link included in emails or by contacting us directly.
Cookies
We only use cookies that are necessary for the functioning of our website. If you would like to find out more about cookies, please visit: www.aboutcookies.org
Retention of your data
We retain your information only for as long as necessary for the purpose it was collected, including to meet any legal, accounting, or reporting requirements.
Whom do we share your information with?
We do not share your information with any third parties for direct marketing purposes.
We only share your information where necessary to deliver services, and all services take place within the UK.
Your Rights
Under Data Protection Legislation, you have the right to:
Withdraw your consent where consent is the legal basis of processing
Access the personal data we hold about you
Rectify inaccurate or incomplete data
Request erasure of your personal data
Restrict processing in certain circumstances
Obtain a copy of your data in a commonly used electronic format
Object to certain types of processing
Full details of your rights can be found on the ICO website. Some rights depend on the lawful basis for processing your data. If we are unable to comply with your request, we will explain why.
To exercise any of your rights, please contact us using the details below.
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office.
Contact Details
Becky Richens, Independent Mental Health Nurse Consultant can be contacted via:
Contact form on this website
Email: help@beckyrichens.com
Complaints Procedure
We take your privacy concerns seriously and are committed to handling any complaints in a fair, transparent, and timely manner in line with UK GDPR requirements.
How to make a complaint
If you have concerns about how Becky Richens, Independent Mental Health Nurse Consultant collects, uses, or protects your personal data, you can contact us using the details below:
Email: help@beckyrichens.com
Website contact form: available on this website
Please include as much detail as possible about your concern so we can investigate fully.
What happens next
We will acknowledge your complaint within 5 working days.
We aim to investigate and respond fully within one calendar month, in accordance with UK GDPR guidelines.
If your complaint is complex, we may extend this period by up to a further two months. If this happens, we will inform you and explain the reason for the delay.
Outcome
We will:
Explain the findings of our investigation
Outline any actions we have taken (if applicable)
Inform you of your rights if you are not satisfied with our response
Escalating your complaint
If you are not satisfied with our response, you have the right to lodge a complaint with the UK’s data protection regulator:
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113
You can also seek independent legal advice if you believe your data protection rights have been breached.
We encourage you to contact us first so we can try to resolve your concerns directly.
Updates to this Privacy Policy
This Privacy Policy is reviewed regularly and may be updated from time to time. Please check it periodically. If there are any significant changes, we will notify you.
This Privacy Policy was last updated June 2026.