Terms and Conditions for Services
By booking any service with Becky Richens, Independent Mental Health Nurse, you agree to the following terms and conditions.
For Individuals:
1. Payment
Payment by Bank Transfer. Payment details will be provided at the time of booking. All payments must be made in advance at time of booking.
2. Non-refundable payments
All payments are non-refundable.
3. Late Arrivals/Missed appointments
Late arrivals will still have their session end at the scheduled time to respect other clients' bookings. If a client fails to attend a session without prior notice, they forfeit the session fee.
4. Travel Costs
Travel costs will be charged at £0.55 per mile from postcode SN5. These costs will be included in the booking confirmation and must be paid in full
5. Confidentiality
All sessions are confidential, except in circumstances where disclosure is required by law or to ensure safety.
6. Cancellations and Non-Attendance
Individual clients must provide at least 48 hours' notice for cancellations. Late cancellations or missed appointments will incur full fees. Sundays and bank holidays are excluded from the notice period; cancellations for a Monday or the day after a bank holiday must be made by the preceding working day.
7. Letters and Reports
Letters and reports are not included by default. If required, additional charges apply:
£95 for a short letter
£195 for a detailed report (e.g., DLA/PIP claims, passport verifications, employment support).
8. Late Arrivals
Late arrivals will still have their session end at the scheduled time to respect other clients' bookings.
9. Follow-Up Communication
Additional queries or advice following sessions will be addressed within a reasonable timeframe and scope. Complex queries may require a booked session.
10. Safeguarding
I am a registered mental health nurse with the NMC, DBS checked, fully insured, and trained in safeguarding at Level 3.
11. Intellectual Property Rights
All content, materials, and intellectual property (including presentations, documents, and resources) provided remain my property and are for your personal or internal use only. Redistribution, commercial use, or modification of these materials without permission is prohibited.
12. Limitation of Liability
While I strive to provide the highest standard of service, I will not be held liable for any direct, indirect, or consequential losses arising from the use of my services, except where required by law.
13. Complaints and Dispute Resolution
If any issues arise, please contact me promptly. I will seek to resolve matters fairly. If necessary, both parties will agree on a method of dispute resolution.
14. Data Protection and Privacy
I process and store personal data in accordance with the General Data Protection Regulation (GDPR). For more details, please refer to my privacy policy.
For Businesses and Organisations:
1. Service Description
Agreed services will be delivered as outlined in the service proposal. The agreed service proposal serves as the booking form and as the official contract.
2. Cancellations
72 hours notice is required for cancellations. If cancelled without 72 hours notice, or if scheduled sessions are discontinued with prior notice, the full fee will be changed and the time slot may be offered to an alternative organisation. Sundays and hand holidays are excluded from the 72 hour notice period.
3. Pre-Sent Materials
Any required presentations or materials must be reviewed at least 14 days before the event, and feedback provided at least 7 days in advance, unless for short notice bookings (less than 2 calendar months, which will have an alternative, shorter, time scale).
4. Marketing and Use of Materials
Use of my name, biography, photos, or session materials for marketing or internal purposes must be agreed upon in writing.
5. Health and Safety
The booking party is responsible for ensuring the venue complies with health and safety regulations and is accessible.
6. Recording Sessions
Audio or video recording of sessions is not permitted without prior written consent.
7. Feedback Forms
I will provide my own feedback forms unless alternative arrangements are agreed in advance.
8. Intellectual Property Rights
All content, materials, and intellectual property (including presentations, documents, and resources) provided remain my property and are for internal use only. Redistribution or modification without permission is prohibited.
9. Limitation of Liability
While I strive to provide high-quality services, I will not be liable for any direct, indirect, or consequential losses arising from the use of my services, except as required by law.
10. Complaints and Dispute Resolution
Any service issues will be addressed promptly. Both parties will agree on a method of dispute resolution if necessary.
11. Data Protection and Privacy
I process and store personal data in accordance with the General Data Protection Regulation (GDPR). For full details, please refer to my privacy policy.
12. Photography and Media Consent
If media (photos, videos etc) are taken during events, explicit consent will be obtained beforehand. With pre-agreed consent, photos may be taken and must be shared in full with myself. I reserve the right to use these freely on website, social media and other promotional materials without authorisation.
13. Workshops and Training
Participants are expected to actively engage and follow any ground rules set at the start of workshops or training sessions.
14. Force Majeure
Neither party will be held liable for failure to perform obligations due to events beyond reasonable control, such as natural disasters, pandemics, or other emergencies.
15. Agreement
By booking services, you agree to abide by these terms. An agreed proposal and booking confirmation serves as the contract, confirming acceptance of these terms
16. Payment
Payment is required within 30 days of invoice, by bank transfer.
17. Social Media
It is standard practice for me to share organisational bookings on my social media platforms, both the night before and the night after a booking. Please discuss with me if this is a problem.
18. Logos/partnership working
It is standard practice for me to add your organisational logo to my website and partner organisation. Please discuss with me if this is a problem.
29. Travel Costs
Travel costs will be charged from postcode SN5. These costs will be included in the booking proposal. The cost of transportation (train, flight, car hire, etc.) will be calculated based on the most efficient and reasonable option. Any required taxis or transfers will also be included.
30. Accommodation
For all bookings outside a 50-mile radius of SN5, a hotel room of reasonable standard will be booked, and any overnight stays will be invoiced at a cost of £90-£160 (up to £200 for central London) per night, depending on location and availability.
31. Meals
For all bookings outside a 50-mile radius of SN5, meals will be charged in addition to the fee.
Full-Day Meal Allowance: A £65 daily allowance will cover breakfast, lunch, and dinner, or as pre-agreed based on the specific needs of the booking.
Individual Meal Allowances:
Breakfast: £15
Lunch: £20
Dinner: £30
General Information
Privacy Policy
This policy outlines how I collect and process your personal data in compliance with the General Data Protection Regulation (GDPR). By engaging with my services, you agree to the collection and use of your personal information as described. For full details, refer to my Privacy Policy.
Subject Access Requests
Under GDPR Article 15, you have the right to access the personal data I hold about you. You may request this information at any time. I will respond to Subject Access Requests within 30 days.
To request your personal data, please email rfrichens@googlemail.com with the following details:
Subject line: "Subject Access Request"
Request date
Your full name and contact details
Clear description of the data requested
Any relevant details to assist in locating the data
Desired format for receiving the data (e.g., electronically or by post)